Employee Engagement

Why You Can’t Ask and They Won’t Tell: How to Hear What People Really Think

Want to know what people REALLY think? Are you hoping for feedback, opinions or input? Chances are you may not get what you want! While the greatest human need is to be heard, communication roadblocks stop the two-way exchange of information that lead to healthy, happy, productive and profitable environments. This lively, interactive program reveals the reasons why well-intentioned surveys, open door policies, town hall meetings and feedback forums often the miss the mark when gathering vital information. Participants will learn practical tips and insights into how to REALLY open up the hearts and minds of employees, customers, consumers and constituents.

By the end of this session, participants will have learned:

-Why most folks won’t speak up even if you beg them
-4 key organizational cultures and how each impacts communication
-How listening can actually shut down communication
-Why most employee surveys fail
…and much, much more!